In business, customer service is everything. It’s the crux of your company, and it’s what keeps a company from sinking. At the heart of good customer service, however, there’s one critical piece of the puzzle: dedicated, loyal employees. At the Dwyer Group, we try and honor our employees because we are aware that it’s their hard work that is the face of our franchises.
This past October, we honored Joey Link, an office professional at the Aire Serv of Louisiana franchise. He won the Dwyer Group Pearl award, one of the highest company awards for service. Joey Link competed for the award against nominations from employees from all seven franchise organizations in the United States and Canada. As a reward for his excellent service and dedication, he was given the option to enjoy a seven day cruise for two to either the Caribbean or to Alaska.
Customers and coworkers alike praise Joey Link for his unwavering service and commitment to his job. One coworker remembers that during a particularly nasty snowstorm, he offered to go to the store to pick up essentials before he went to the house of a family with small children. That kind of mentality, that enthusiasm and basic kindness, is what inspires great customer service. Joey Link also spent a lot of his time training other techs and going out of his way to help people.
Joey Link lost a leg due to a terrible sunburn on his foot, and then a little while later lost his other leg due to medical complications. Despite this blow, customers praised his no nonsense approach and unflagging enthusiasm. Joey Link answers the phones from 5-9 and is able to use his broad knowledge and experience to help technicians in the field. When discussing his situation, he simply gave a pragmatic shrug:
“If you’re going to get on with your life, might as well get busy living.”
By honoring Joey with the Pearl Award, The Dwyer Group can say thank you to the people who give the company its good name—the importance of which cannot be overemphasized.